Books on Business Management
The Six Sigma Toolbox:
54 Improvement Tools
and When to Use Them
By: Jerry W. Wishes
Jerry Wishes says: "In this book I provide fifty-four improvement tools. They are focused around two concepts. First, Variation is Evil. Every process has variation but the secret is to restrict it to natural causes and then use improvement tools to 'manage' the variation. Second, use of the tools is not optional. Once you embrace them, you do so forever."
"Embrace the tools, practice them until they become a part of your life, then move on the concept of discipline and a Team Centered Organization. Finally, you will be ready to understand and adopt the principles of perfection."
With 40 years in the electronics industry, 27 of them involved with leading quality functions, Jerry Wishes has worked at Fortune 500 companies in addition to many small and medium organizations. Besides his Electrical Engineering and graduate business degrees, he is an ASQ Certified Six Sigma Black Belt, was a Six Sigma Champion, and taught numerous Green Belt classes while coaching many projects.
In addition Mr. Wishes has worked with Dr. W. Edwards Deming, who set him on the path to process control management; is a certified Philip Crosby QMS instructor; and received Lean theory and methods training from Boeing. He has trained hundreds of people in Quality concepts and techniques, Customer Satisfaction, and basic team problem solving tools.
The Six Sigma Toolbox by Jerry W. Wishes .306 pages; ISBN 978-1-55270-258-1; softcover; published in 2006; Canadian $48.95.
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