Seven Sigma

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Seven Sigma:

The Pursuit of Perfection

By: Jerry W. Wishes

This book makes the case, through the use of a fictional business story, for the rejection of mediocrity in the corporate world. The acceptance of 'things just go wrong' is replaced with the need to raise the bar on expectations. The story takes place at a high-technology start-up whose market edge is at risk because of internal manufacturing problems and external suppler mismanagement. Through the use of a consultant, the company and their business partners learn the value of replacing firefighting with a dogged determination to work together in analyzing their processes and implementing a proactive and pragmatic approach to interfacing along the Supply Chain. This 'teaming' results in a synergism that can only happen when all parties realize they win or lose together.

The lessons to be learned from the story are a paradigm shift from the way most companies deal with their internal processes and their external suppliers and subcontractors.

With 40 years in the electronics industry, 27 of them involved with leading quality functions, Jerry Wishes has worked at Fortune 500 companies in addition to many small and medium organizations. Besides his Electrical Engineering and graduate business degrees, he is an ASQ Certified Six Sigma Black Belt, was a Six Sigma Champion, and taught numerous Green Belt classes while coaching many projects.

In addition Mr. Wishes has worked with Dr. W. Edwards Deming, who set him on the path to process control management; is a certified Philip Crosby QMS instructor; and received Lean theory and methods training from Boeing. He has trained hundreds of people in Quality concepts and techniques, Customer Satisfaction, and basic team problem solving tools.

Seven Sigma by Jerry W. Wishes 240 pages; ISBN 978-1-55270-260-4; softcover; published in 2006; Canadian $42.95.

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