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Jump Start Your New Employees

 

Get the Most Out of New Hires From 

Their First Day on the Job!

 

By: Julie Olley



 

How this Book will Help You

  • An organizational tool for various employee transitions, with suggested steps.

  • To boost initial productivity of new employees from their first day on the job.

  • To minimize the impact of employee transitions on your customers through organization and being proactive.

  • To identify training needs.

  • To professionally handle departing employees while maintaining security and company property.

  • To emphasize the impact of employee transitions on your customers and how a positive impact can be created.


ABOUT THE AUTHOR

 

Author, Julie Olley, was formerly National Manager of Quality Assurance with Thomas Cook Travel, a major international travel organization. She has written numerous reports and books around the theme of customer service and has designed several curricula for The Canadian School of Management and International Business Schools.



CONTENTS

 

Introduction

Purpose of this Guide

How this Guide Works

Recruiting

"Quality Service" Indicator Questions for Interviewing

New Employee Action Prior to Start Date

New Employee Orientation - Start Day

Transfers

Resignations and Terminations

Work Schedules

Vacations

Personal Leave

Sick Days

Leave of Absence

Performance Review

Training

Attendance At Staff Meetings

Incentives

Job Descriptions

Training Log

Training Needs - Planning Sheet

Customer Tracking Sheet Example

Staff Contact List

General Information List

 

 

Jump Start Your New Employees by Julie Olley: 64 pages, softcover; ISBN 978-1-55270-084-6; published in 2001; Canadian $12.95.   

 

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