Books on Human Resources
Jump Start Your New Employees
Get the Most Out of New Hires From
Their First Day on the Job!
By: Julie Olley
How this Book will Help You
Author, Julie Olley, was formerly National Manager of Quality Assurance with Thomas Cook Travel, a major international travel organization. She has written numerous reports and books around the theme of customer service and has designed several curricula for The Canadian School of Management and International Business Schools.
Purpose of this Guide
How this Guide Works
"Quality Service" Indicator Questions for Interviewing
New Employee Action Prior to Start Date
New Employee Orientation - Start Day
Resignations and Terminations
Leave of Absence
Attendance At Staff Meetings
Training Needs - Planning Sheet
Customer Tracking Sheet Example
Staff Contact List
General Information List
Jump Start Your New Employees by Julie Olley: 64 pages, softcover; ISBN 978-1-55270-084-6; published in 2001; Canadian $12.95.
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