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6 Books to Help You

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"You’re Hired....You’re Fired!"

This book is a great read if you are a manager or a supervisor; even if it is only being in charge temporarily for a day. It will provide you with a step-by-step method of acquiring practical management skills. 144 pages, ISBN 978-1-55270-146-1 softcover, Canadian: $24.95.  MORE INFO

How to Deliver Excellent Customer Service

A Step-by-Step Guide for Every Business

By: Julie Olley

A pre-designed workbook approach for businesses that wish to develop, implement, analyse and follow-up customer service projects. Step-by-step "HOW TO:" ideas and sample formats are included The suggestions can be implemented over time. 160 pg., Softcover; ISBN 978-1-55270-045-6: Canadian $26.95    MORE INFO   

Jump Start Your New Employees

Get the Most Out of New Hires From 

Their First Day on the Job!

By: Julie Olley

An organizational tool for employee transitions with steps to boost initial productivity of new employees; to minimize the impact on customers and identify training needs.  64 pages, softcover; ISBN 978-1-55270-084-6; Canadian $12.95.   MORE INFO   

Salary Administration

This book shows you how to implement a practical salary administration scheme for your employees. It is written in an easy to follow, step-by-step format that you can easily adapt. It contains numerous examples, together with practical exercises to assist you in understanding the concepts involved.

164 pages; ISBN 978-1-55270-085-3; softcover: Canadian $39.95  MORE INFO   

The Ontario Business Owners Guide on 

How to Meet the Challenge of Pay Equity

Provides you with a step-by-step guide on how to implement a salary administration scheme that will satisfy the requirements of the Ontario Act. It shows you how to prepare a pay equity plan.

260 pgs; ISBN 978-0920847-12-1; softcover; price: Canadian $49.95 MORE INFO   

Shoplifting, Security, Curtailing Crime -  

Inside & Out

By: Don Lunny

If you are a shopkeeper or business owner, this practical, hands-on book will alert you to the alarming theft rates you may be exposed to. From petty theft, bad cheques to armed robbery, you get advice on dealing with the situation and how to train staff. Discusses internal theft by employees - how you can recognize it and how to reduce it. If it alerts you to just one problem, it could pay for itself many, many times over. 115 pages; softcover; ISBN 978-0-920847-66-4: Canadian $29.95.     MORE INFO   

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