Books on Human Resources
6 Books to Help You
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"Youíre Hired....Youíre Fired!"
A Managerís Guide to Employee Supervision
By: Deborah L. Whitworth
This book is a great read if you are a manager or a supervisor; even if it is only being in charge temporarily for a day. It will provide you with a step-by-step method of acquiring practical management skills. 144 pages, ISBN 978-1-55270-146-1 softcover, Canadian: $24.95. MORE INFO
How to Deliver Excellent Customer Service
By: Julie Olley
A pre-designed workbook approach for businesses that wish to develop, implement, analyse and follow-up customer service projects. Step-by-step "HOW TO:" ideas and sample formats are included The suggestions can be implemented over time. 160 pg., Softcover; ISBN 978-1-55270-045-6: Canadian $26.95 MORE INFO
Get the Most Out of New Hires From
Their First Day on the Job!
By: Julie Olley
An organizational tool for employee transitions with steps to boost initial productivity of new employees; to minimize the impact on customers and identify training needs. 64 pages, softcover; ISBN 978-1-55270-084-6; Canadian $12.95. MORE INFO
This book shows you how to implement a practical salary administration scheme for your employees. It is written in an easy to follow, step-by-step format that you can easily adapt. It contains numerous examples, together with practical exercises to assist you in understanding the concepts involved.
164 pages; ISBN 978-1-55270-085-3; softcover: Canadian $39.95 MORE INFO
The Ontario Business Owners Guide on
How to Meet the Challenge of Pay Equity
Provides you with a step-by-step guide on how to implement a salary administration scheme that will satisfy the requirements of the Ontario Act. It shows you how to prepare a pay equity plan.
260 pgs; ISBN 978-0920847-12-1; softcover; price: Canadian $49.95 MORE INFO
Inside & Out
By: Don Lunny
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