Books on Business Management

Search by Author I Search by Title I Search by ISBN

Book Tour I Similar Books I Shipping Costs I Contact Us I Home

 

Business Relationships – 

Development and Maintenance  

 

Confederation College

Entrepreneurship Series

 

 

HOW THIS BOOK WILL HELP YOU

 

The success of any business hinges on the effective management of three critical categories of business relationships. These are a firm’s relationships with its customers, with its employees, and with the individuals and organizations that supply it with essential goods and services.

 

 

This book outlines the nature and role of each type of relationship, and identifies a variety of best practices and operating tools to be employed in the successful development and maintenance of these relationships.

 

 

AUTHORS

 

Graham Clayton (Ph.D Cand.) is an economist, former small business owner and educator with an extensive background in the design and teaching of post-secondary business programs both at Confederation College and in the USA, Caribbean and Ukraine. He has held a number of management positions at Confederation including Director, Centre of Entrepreneurship for the Northwest, and Director, Institute for Global Entrepreneurship and Electronic Commerce.

 

Mitchell Wilkie (M.I.M.) is currently Vice-President of TRAK Canada in Burlington, Ontario. He is an engineer and international business specialist who worked on a variety of domestic and international entrepreneurship projects for the Northwest Enterprise Centre at Confederation College. Mr. Wilkie also taught some courses in international business and management during his five-year tenure at the College.

 

 

CONTENTS

 

SECTION 1: Introduction

SECTION 2: Customer Relations

SECTION 2A: Customer Expectations

SECTION 2B: Managing the Customer Relations Process

SECTION 2C: Training Specifics

SECTION 3: Employee Relations

SECTION 4: Business-to-Business

 

 

Business Relationships – Development and Maintenance Confederation College Entrepreneurship Series, 78 pages, ISBN: 978-1-55270-093-8, softcover, published in 2002; Canadian $19.95.

 

Toll-Free Order Desk (Canada & US Only): 1-(877) 879-2669  (9 a.m. to 5 p.m. Eastern Standard Time)

 

To place order by fax using a credit card, download the following order form and fax to (416) 322-7434

 

By mail, please pay by cheque or credit card, download the following order form and mail to:

Productive Publications

7-B Pleasant Blvd., #1210

Toronto, ON  M4T 1K2

CANADA

 

US and Overseas customers please place your order on our $US Web Site: www.ProductivePublications.com

 

Order Desk for Outside of Canada & USA phone: + (416) 322-9896 (9 a.m. to 5 p.m. Eastern Standard Time)

 

For enquiries or for rates on overseas shipping charges (outside of Canada & USA) please e-mail: 

ProductivePublications@rogers.com

 

 

 

 

OTHER BOOKS IN THE CONFEDERATION COLLEGE ENTREPRENEURSHIP SERIES

 

OTHER MANAGEMENT BOOKS

 

RETURN TO HOME PAGE

 

Copyright 2016 Productive Publications